Our Clients
Client Comments
"What impressed us about Daniel Penn is their model for process mapping
and gap analysis. They use a hands-on approach that leverages the knowledge
of the organization and ensures validity of the results. It was clear that they
understood what we needed and could provide a roadmap to success."
Operations Director
Electric and Natural Gas Utility Company
"I recommend DPA's team to anyone who has operations problems and wants them fixed
right the first time. Their style of on-site and hands-on consulting is a very effective
way to get operations back on track."
Vice President, Operations
Manufacturing Company
"I've used Daniel Penn Associates since 1988…They are street wise and not
afraid to get their hands dirty…What differentiates Daniel Penn is that they stay
around to help implement their recommendations."
President
Utility Company
"The work you have done for our company has made a huge difference to the
site’s variance this year. All factories had another month of favorable M & I
spending again…and there is no getting around the fact that the M & I improvement
initiative has resulted in some significant dollar savings. Even the summer shutdown,
which normally blows our budget out of the water, appears to be totally under control and
not too far out of line with normal months."
Vice President Manufacturing
Large Pharmaceutical Company
"It was a pleasure working with you this year. Since DPA began with our operations
department there has been tremendous improvement. Having detailed information about each
of our job functions has really helped us monitor workflow and staff appropriately,
allowing us to reduce and practically eliminate our backlog.
"The DPA consultant quickly won employees’ confidence and became a trusted
consultant. Employees were actually excited about many of the time saving process
improvements that he suggested, such as user-friendly productivity input sheets and
management reports that are now shared with the department supervisors and senior staff.
"Working with Daniel Penn Associates…was a pleasurable experience that I
would not hesitate to recommend to others. Thank you for your valuable assistance."
Assistant Vice President, Operations Department
Major Regional Bank
"When we were told our processor was converting to a new platform and all our
systems would be changing within nine months, I knew we needed help in the Deposit
Operations and Electronic Services area. We had relatively new supervisors, processing
errors, and were not meeting deadlines. We needed help to increase the supervisors’
capabilities, streamline the workflow and determine present and future staffing levels. I
immediately called Tony Rodriguez. Several years ago, Daniel Penn Associates came in and
worked very closely with the staff. As a result productivity and effectiveness were
improved; backlog was decreased; problem resolution was improved; tools were developed to
determine staffing needs; and managerial capabilities were improved. We can see a constant
increase in the confidence level of the output from the operations area."
Senior Vice President
Major Regional Bank
"In July, 2001 we contracted Daniel Penn Associates to review and recommend
process improvements to our Underground Damage Prevention program.
"DPA's associates worked as a team with our employees, providing expertise in the
areas of process mapping and problem identification techniques. As a result, we were able
to identify significant progress in the area of damage prevention as well as additional
opportunities for improvement.
"This was our third opportunity to work with Daniel Penn Associates. We value the
services they provide and would recommend them to others."
Vice President Operations, Power Delivery
National Electric Utility and Natural Gas Distributor
Our. . . People | Clients | Credentials
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