Articles - Case Studies - News Releases
DPA . . .
Articles | Case Studies | News Releases

Articles
Root Cause Analysis System for Problem Solving and Problem Avoidance 
Root cause analysis is a methodology for problem solving and problem avoidance that can be
taught to anyone, anywhere, anytime.
- Pietro Savo, Senior Consultant and Author
At home or on the job, the multiple projects and tasks we manage usually operate in less-than-perfect
mode, with errors, mistakes, or problems cropping up. But contrary to popular wisdom, failure
does not build character… it only wastes time, effort and money.
Win-Win Contracting: A Step-By-Step Approach to Conflict
Resolution
A simple, easy to learn, four-step guide to resolving conflicts.
- David Roitman, Ph.D., Senior Consultant
Cutting Gordian’s Knot: A Practical Approach
to Management Dilemmas
A practical approach to management dilemmas.
- David Roitman, Ph.D., Senior Consultant
Branch Bank Teller Staffing & Scheduling Model
Two methods are commonly used to determine staffing and scheduling
in branches: (1) a best guess based on the way you’ve always done it before, or (2)
a rational model that measures actual staffing requirements based on real customer demand.
- Steve Mueller, Director of Operations
The Case for Adopting Reliability Strategies
for Achieving Equipment
Maintenance Excellence
A lesson in the strategic options available to maintenance managers for improving equipment
effectiveness and reliability.
- Steve Mueller, Director of Operations
Change Leadership for Project Management
Making genuine change happen always involves
some risk as well as potential reward. That is why it calls for
leadership, not just management.
- by David Roitman, Ph.D., Senior Consultant
Intelligent Teams: The Dynamics of Collaboration
The discipline of innovation - organizations that enable individuals and
teams to develop the appropriate skills to manage both the cognitive and
emotional dimensions of innovation will experience reduced cycle times
and sustained high performance.
- by Brett Richards, M.A., President, Connective Intelligence Inc.
Problem Solver (PDF file format)
The Hartford Courant (August 2001)
A profile of DPA President, Antonio R. Rodriguez
Confectioner Crisis
A three-phase approach to business process modernization.
- by Mark Buckheim, Senior Consultant
Preventive and Predictive Maintenance
The difference between Preventive and Predictive Maintenance
- by Ken Staller, SMC

Case Studies
Financial Services - Continuous Improvement Process (CIP)
Financial Services - Solving Bank
Staffing Problems
Manufacturing - Productivity Improvement
Manufacturing - Organizational Development
Manufacturing - Supplier Diversity/Minority Spend
Manufacturing - Preventive and Predictive Maintenance
Distribution - Supply Chain Logistics
Distribution - Warehouse Operations & Configuration
Utilities - Underground Locating
Utilities - Electrical
Outages

News Releases
Daniel Penn Associates to Help Greater Hartford Transit District With
Federal DBE Filing
Tony Rodriquez, DPA President, Embarks on 300-Mile Bicycle Ride Through
the Israeli Desert
Daniel Penn Associates Named Among Connecticut’s
Top 50 diversity-owned businesses in Connecticut (Div50)
University of Connecticut awards organizational consulting
services contract to DPA
Daniel Penn Consultants Certified by SEA
Daniel Penn Receives 'MOBIS' Award from U.S. Government
Independent Survey by Dunn & Bradstreet Scores Daniel
Penn
Overall Rating of 92 out of 100
- Past Performance Evaluation Survey Results: View
PDF [35KB]
Daniel Penn Receives "Outstanding" Rating from the U.S.
Government
Government Accepts DPA Recommendations
- DPA to Begin Next Phase of Contract
Daniel Penn Awarded GSA Warehouse
Analysis Contract
Daniel Penn Awarded GSA Spend
Analysis Contract
Daniel Penn Teams with Booz Allen Hamilton to Win Major Army Contract
U.S. Army Maintenance Contract
Centocor Contract - Preventive Maintenance Processes
PECO Energy Company Contract - Supplier Diversity
PECO Energy Company Contract - Improve Performance
Schering-Plough Contract
Merck Contract
GSA Award
UTC Contract

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