Dun & Bradstreet Past Performance Evaluation

Daniel Penn Scores Very High in Supplier
Performance Ratings Survey

Hartford, CT - April 2005

In a continuous effort to improve the performance of its services, Daniel Penn Associates had an independent survey of its customers conducted by Open Ratings, Inc., a Dun & Bradstreet company, in April 2005. Daniel Penn scored an overall rating of 92 (out of 100). This Summary Performance Rating of our suppliers is an assessment of our likely overall performance, which indicates where our Summary Performance Rating falls in comparison to other rated companies in our SIC group. Open Ratings calculates supplier performance scores using a sophisticated algorithm that takes into account the amount of information available on a supplier, the recency of the information, and the accuracy of the raters. Ratings range from 0 to 100; however, this is not a percentile score.

The ratings are developed through a survey of recent customers, who are asked to rank Daniel Penn Associates in each of the following service areas: Reliability, Cost, Order Accuracy, Delivery/Timeliness, Quality, Business Relations, Personnel, Customer Support and Responsiveness.

Tony Rodriguez, President of Daniel Penn Associates said “We want to know what our customers think of us. This is very important for us as we continuously look for ways to support our clients with quality services. Getting an independent view of what they think of us is extremely important. Needless to say, we are extremely gratified and pleased with the results. This offers us further proof that our approach to conducting business in a collaborative and forthright manner is a win-win situation for us and our customers.”

Daniel Penn Associates is a minority owned and operated management consulting firm with a proven track record of helping clients improve performance and drive down the cost of the supply chain. Since 1978, DPA has served private industry and government with services including spend management, business process improvement, cost reduction programs, supply chain logistics, lean methodologies, maintenance improvement, productivity improvement, change management, supplier diversity programs and capacity staffing modeling.

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