PECO Energy Company Contract

Daniel Penn Associates Contracted by PECO Energy Company to Improve Performance of Transmission & Substation Processes

Hartford, CT - April 2002 Daniel Penn Associates (DPA), a management consultant firm based here, today announced award of a contract with PECO Energy Company to improve processes and increase performance within its Transmission & Substation (T&S) division. For companies in the power industry, deregulation has significantly altered the market landscape in terms of competitive pressures and greater demand for improved customer service.

PECO Energy's T&S division is responsible for building and maintaining the utility’s 550 power substations and the electric transmission network for distribution reliability. In an effort to improve customer service, the company has looked to DPA to review T&S processes and identify areas for improvement and recommend solutions.

"What impressed us about Daniel Penn is their model for process mapping and gap analysis. They use a hands-on approach that leverages the knowledge of the organization and ensures validity of the results. It was clear that they understood what we needed and could provide a roadmap to success," said Alicia Daugherty, PECO operations director, Transmission & Substations.

The four primary processes to be reviewed are:

		Event Investigation
		Event Response
		Testing, and
		Installation

The ultimate goal in reviewing these processes is to minimize equipment trippings and service interruptions. Over the contract period of seven calendar weeks, DPA will conduct thorough reviews and analysis, and provide a comprehensive study identifying key issues and prioritizing a corrective action plan to move the operation to a higher level of performance.

"Our approach looks beyond independent functions and tasks to identify opportunities through the cross-functional processes that link them," said Tony Rodriquez, DPA president. "By taking a holistic approach, constraints that stand in the way of optimum process performance and corporate goals can be clearly identified. We can then recommend practical opportunities to increase efficiencies and improve performance."

An Exelon Company, PECO Energy is the Philadelphia-based electric and natural gas utility serving southeastern Pennsylvania. It delivers electricity to more than 1.5 million customers. PECO and its sister company in Chicago, ComEd, serve the nation’s largest retail base of any electric utility in the nation with five million customers. Exelon is a $15 billion energy services firm with of the largest generation portfolios, the largest fleet of nuclear power plants, and a leading wholesale energy trading operation.

Daniel Penn Associates is a 24-year old, minority-owned management consulting firm serving national and international clients in public utilities, manufacturing, financial services, and government sectors. The firm focuses on helping clients improve operating performance and reduce costs.

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