Staffing for Today’s Bank Branches

By Steve Mueller The landscape of retail banking is changing. To meet the needs of digital consumers while still offering necessary face-to-face services, your financial institution may be planning to open a new branch, consolidate branches or … [Read more...]

The Bank Branch of the Future?

It’s a Work in Progress By Steve Mueller, Director of Commercial Operations “The reports of my death have been greatly exaggerated.” ― Mark Twain “Most of our assumptions have outlived their uselessness.” ― Marshall McLuhan Remember a few … [Read more...]

Branch Bank Teller Staffing

Branch Bank Teller Staffing & Scheduling Model by Steve Mueller, Director Why should you use a branch teller staffing and scheduling model? If you operate your branches without a staffing and scheduling model you expose yourself to risk. You … [Read more...]