DPA Consulting Services

Want better control over branch staffing and operations? BRANCHEssentials, a DPA software product, will keep your bank branches running at tiptop shape.

The Challenge for Retail Banking

Retail banking faces the challenge of maximizing both service and profitability in its branches every day. Tellers are the face of the bank and key to customer service and satisfaction. Tellers are also key to branch profitability. The challenge is to accurately match customer demand to staffing levels.

The Opportunity

A rational staffing and scheduling method can help branches:

		Improve service and profitability
		Measure the performance of branch staff management
		Reveal future staffing needs and expenses
		Improve staff morale, reduce turnover
		Maximize opportunities to cross-sell, up-sell and drive revenue

How to Get It Right

DPA’s BRANCHEssentials enables you to maximize service and profitability by right-sizing teller staff with a consistent, rational method for developing requirements and schedules based on:

		Customer service standards
		Workload demand
		Customer arrival profile

BRANCHEssentials provides everything you need (and nothing you don’t) to maintain a well-balanced teller population, well-managed time and profitable results. There’s no new hardware or software to install or maintain. Accurate reporting and data integrity are assured through access to a secure server.

BRANCHEssentials:

		Balances customer service and teller cost
		Easy, flexible staffing and scheduling
		Promotes branch accountability
		Priced right and sized right for your needs

Contact Daniel Penn Associates today for a free demonstration at 860.232.8577 or info@danielpenn.com.

DPA. . .   Services