Customer Requirements Assessment

A clear understanding of customers needs and expectations are essential to designing an effective supply chain network strategy. In this module, we either a) interview management to determine service requirements across a number of dimensions or, b) survey our client's customers and channel intermediaries to comprehensively and objectively determine their requirements and preferences.

In conducting a survey, DPA expert consultants identify survey participants, develop survey instruments, conduct interviews (personal visits, telephone and mail), analyze findings, and recommend supply chain improvements.

Key Benefits

		Clearly articulate service goals
		Enable customer feedback to direct key design inputs to the network strategy initiative
		Establish a benchmark of service performance from the customer's perspective
		Provide an unambiguous impetus for improvements in the supply chain at the process, organization and / or technology level

DPA. . .   Services