Your COVID-19 Operational Plan Is More Critical Than Ever
Even with promising vaccines expected to be available, your organization’s focus continued vigilance, and rapid response is critical right now!
How To Make Your Virtual Kaizen Initiative a Success
Even with promising vaccines expected to be available, your organization’s focus continued vigilance, and rapid response is critical right now!
Applying Soccer Discipline to Your Company’s Lean Daily Management
In a world of rapidly changing customer demands, your organization’s lean daily management activities and the game of soccer have much in common.
Baseball and Operational Excellence
“Baseball is a simple game. You throw the ball. You catch the ball. You field the ball.” – Durham Bulls coach Larry Hockett, from the movie Bull Durham.
Banking’s Tech v. Touch Challenge (and what to do about it)
Technology should be deployed wherever it can create efficiencies and assist in the customer experience.
An Operational Nod to Anthony Bourdain
Sometimes operational lessons get reinforced by unexpected players. This one begins with a story surrounding the late great Anthony Bourdain.
What is Lean and Continuous Improvement?
It is listening intently to employees’ ideas. Converting them into doable alternatives. Then, helping everyone own the new process and move as a team.
Continuous Improvement Process for Financial Services
Daniel Penn Associates helped a mutual fund company design, develop and implement a Continuous Improvement Process (CIP) initiative.