Utilities

Daniel Penn Associates works with gas and power utilities to assess existing systems, improve business processes, strengthen the supply chain, predict and prevent costly repairs and increase productivity. Today’s utilities must also prioritize sustainability and consistently positive customer experiences. Our goal: to help you effectively and safely meet your residential and commercial customers’ needs while serving shareholders’ interests.

Our services help everyone across your enterprise — field operations, facilities, fleet, generation/distribution, energy, customer service,  information technology, and corporate services — adopt a continuous improvement mindset.

 

We work with utilities to:

  • Help leaders set performance metrics
  • Identify cost reduction opportunities and develop strategies to achieve savings
  • Analyze and support changes to staffing, scheduling and resource requirements
  • Design operational improvement programs that improve workflow, inventory, supply chain, maintenance and fleet management.
  • Diversify the supplier base
  • Manage spending and strategic sourcing
  • Provide lean training and facilitation for employees

 

Our projects span these areas:

  • Conduit, Splicing Operations
  • Construction
  • Credit & Collections
  • Customer Service Centers
  • Damage Prevention
  • Dispatching
  • Engineering
  • Field Service Operations
  • Finance & Administration
  • Gas Supply
  • Maps & Records
  • Meter Reading
  • Payables & Receivables
  • Purchasing & Stores
  • Substation Maintenance
  • Transmission & Distribution Operations
  • Transmission & substation relay
  • Underground Cables
  • Underground Locating
  • Utility Dig Sate

 

We help your organization through:

 

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